Refunds & Cancellation Policy

17-day refund guarantee

• ✓Full refund within 7 days of your first subscription.
• ✓The guarantee applies once per account, on the first subscription only.

2Cancelling & rescheduling a session

• ✓4 hours or more before the session: no charge, and the session is rescheduled within your plan's limit.
• ✓Less than 4 hours before: 50% of the session is charged.
• ✓No-show without notice: the full session (100%) is charged.

3If the teacher is absent

• ✓Full credit for the session is added to your account, and we arrange a substitute teacher.

4Credit validity

• ✓Any credit added to your account is valid for 30 days from the date it is added.

5Unused sessions

• ✓They are converted to credit valid for 30 days, or refunded if you request it within 48 hours of stopping your subscription; refunds are processed within 5–7 business days.
• ✓Refunds are processed within 5–7 business days.

6What is not refundable

• ✓A session the student attended.
• ✓A session the student missed without notice.

7Pausing

• ✓Once a year for up to 30 days, with at least 48 hours' notice.

8Renewal & late payment

• ✓If a renewal payment is late, a 7-day grace period applies; after that, sessions are suspended until payment is completed.

9How to request a refund

Email info@rushdhub.net or message the platform's official WhatsApp number with the parent's and student's names and the reason for the request.